General Enquiries:
What is the minimum order quantity?
The minimum order quantity varies by product. If the item is available in our warehouse, we can supply it on a pallet basis. For products not in stock, orders are handled on a container basis which may take slightly longer.
What is the delivery time?
For in-stock items, delivery takes 1–3 working days. For import orders, the lead time is typically 2–3 weeks, depending on product type and logistics.
Are your products covered by warranty?
Yes. All our products come with a manufacturer’s warranty, which may vary depending on the product category.
Do your products have certifications?
Yes. Our products comply with CE and ISO standards. Additional certificates, such as fire resistance or durability reports, are available upon request.
Can I return or exchange products?
All return requests are assessed individually on a per-order basis. Bespoke orders are non-refundable.
Do you provide delivery services?
Yes. We work with reliable logistics partners to deliver directly to your preferred location. Delivery charges are quoted separately depending on location and order volume.
Do you provide technical support?
Yes. Your dedicated account manager will be your first point of contact for all questions and queries.
How is pricing determined?
Prices depend on product type, order quantity, and delivery terms. For further information, please contact our sales team.
Where do your products come from?
We source our products directly from trusted manufacturers in Turkey and distribute them through our UK warehouse network, guaranteeing consistent quality and prompt delivery.
Can you source products outside of your main portfolio?
Yes. Through our extensive manufacturing network in Turkey, we can support you with special requests outside our core range.
Do you offer samples?
Yes. Samples are available for most of our products. Please contact our team for further information.
Do you work with both small and large projects?
Yes. Our clientele spans from small businesses to large-scale commercial developments. Order terms are structured based on current stock levels and the specific needs of each project.
Do you offer customised solutions (sizes, colours, finishes)?
Yes. Most of our products can be customised according to colour, dimension and finishes, depending on production schedules.
Do you support long-term contracts or partnerships?
Yes. We work with contractors, developers, and distributors on long-term supply agreements, ensuring consistent pricing and reliable delivery.
Do you have customer service in the UK?
Yes. We have a UK-based customer service team available to support you. You can call us or message us via WhatsApp during business hours for quick assistance.
Do you keep stock all year round?
This will depend on the product and your requirements. Please contact our team to check current stock availability.
Can you arrange next-day delivery?
Yes. For stock items in our warehouse, we can arrange next-day delivery depending on your location.
Do you deliver nationwide in the UK?
Yes. We deliver across the United Kingdom
What are your payment terms?
Payment terms may vary depending on the order type. For stock orders, standard trade terms apply. For container-based import orders, payment is arranged according to the agreed shipment and contract conditions. Please contact us for details regarding your order.
Do you offer trade accounts for regular customers?
Yes. We provide trade accounts for regular customers, offering easier repeat ordering and invoicing.
Do you have project references in the UK?
Yes. Our products have already been supplied to various UK projects, and references can be shared upon request.
Can you provide compliance documents for UK standards?
Yes. We can provide all required documentation, including CE certificates, test reports, and compliance statements.
Product-specific enquiries:
Fibre Cement Boards
Does Fibre Cement Board provide insulation?
Fibre Cement Boards are not thermal insulation materials by themselves; however, they do offer moderate thermal and acoustic resistance thanks to their dense structure and low thermal conductivity (around 0.25–0.35 W/m·K).
In most projects, they are used as part of an insulated wall or cladding system—for example, combined with insulation layers such as mineral wool or foam boards—to achieve full thermal and sound performance.
Silk Plaster
Is this product waterproof?
No. Silk Plaster is moisture-resistant but not fully waterproof. Once applied and dried, it forms a durable, breathable surface that resists humidity and minor splashes. However, it should not be used on areas exposed to constant water contact, such as showers or exterior surfaces without additional protection.
Is this suitable for exterior cladding?
No. As our product reacts with water, it is not suitable for external cladding and bathroom/toilets.
Is your product natural?
Silk Plaster is 100% natural made out of cotton and mica stones, due to its nature-friendly ingredients, it is non-allergens and does not smell.
How does this product benefit insulation?
After through tests, we’ve found that Silk Plaster increases sound and heat insulation by around 40% making your environment warmer and quieter.
How long does Silk Plaster take to dry after application?
Please allow 48 hours for your silk plaster to dry after application.
Mesh Fences and Acoustic Barriers
Do you have local stock?
Yes, we keep 2D, 3D, 358 and heavy-duty security panels, and all posts in stock in Milton Keynes for immediate delivery.
What types of fencing do you offer?
2D Twin Wire (6/5/6 and 8/6/8), 3D V-Mesh (5 mm), 358 Security (4/4 mm), and Super 10 Heavy-Duty (5/4mm).
What’s the difference between 2D and 3D?
2D has double horizontal wires and a flat profile, 3D has single wires with V-bends for extra rigidity.
What sizes do you supply?
2D & 358 panels: 2500 mm wide, 3D panels: 3000 mm wide. Heights from 1.73 m up to 2.43 m.Other sizes available on request.
What kind of posts do you sell?
60X60X1.5 mm square steel posts, pre-drilled, hot-dip galvanised and powder coated, supplied with fixings and caps.
Is it galvanised before or after welding?
Before welding — zinc-coated wires to EN 10244-2 Class D standard.
What type of coating do you use?
We offer both polyester powder coating (80–100 μm) and PVC dipping depending on product type and customer preference.
Is the coating UV and weather resistant?
Yes, both coatings are fully UV stable and designed for long-term outdoor exposure.
Do you use hot-dip galvanising?
Posts are hot-dip galvanised to BS EN ISO 1461 standard.
Are your products suitable for coastal areas?
Yes, with 120–150 g/mÇ zinc layer plus powder coating, they’re suitable for coastal and industrial zones.
Which colours are available?
Standard colours: RAL 6005 Green, RAL 7016 Anthracite Grey, and RAL 9005 Black. Other RAL colours available on request.
How long does the coating last?
Typically 8–10 years with regular maintenance.
What do you mean by regular maintenance?
It simply means basic cleaning once or twice a year and checking for any scratches or damages. No repainting or special treatment is required — just wash the panels with mild detergent and water to remove dirt or salt. In coastal or industrial areas, more frequent rinsing helps preserve the finish. The system is otherwise maintenance-free under normal use.
Do your products meet UK or EU standards?
Yes, all panels and posts are produced according to EN 10223-7, EN 13438, and BS EN ISO 1461 standards.
Do you provide test reports or certificates?
Yes, certificates of conformity and coating test reports are available upon request.
What warranty do you provide?
10 years against rust and coating failure under normal conditions.
Is it anti-climb?
Yes — 358 and Super 10 panels are anti-climb and anti-cut.
What’s the difference between 358 and Super 10?
Same mesh spacing (12.7X76.2 mm) — but Super 10 has 5 mm vertical wires for higher strength.
Can it be used for prisons or high-security areas?
Yes, both 358 and Super 10 are ideal for high-security applications such as airports, utilities, and defence.
Are the 2D and 3D panels strong enough for commercial use?
Yes, both are widely used for warehouses, schools, car parks, and residential perimeters.